Warranty
30-Day Money Back Guarantee: If you are not 100% satisfied, we're happy to help you return or exchange your purchase. Contact us within 30 days of receiving your order, then we will email you the steps for a full refund.* Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. NOTE: This guarantee only applies to orders placed on ShotKam’s webstore at shotkam.com. * Associated shipping fees are not refundable. How to Return for Refund: Request a Return Authorization Form by emailing Support@shotkam.com or messaging us through our Contact Us website form. Two (2) Year Warranty: If any technical issue arises within one year of purchase, we will repair or replace your camera free of charge. The warranty is non-transferable and remains solely with the original buyer. It does not transfer if the camera is sold to a new buyer. In addition to the "Warranty Details" below, ShotKam may restrict warranty services when damage is caused by abnormal usage or water damage when the rear cap was not on (water can enter through USB port). This warranty does NOT cover any camera that has been either: Disassembled (e.g. removal of front lens cap or back green lock ring). Altered, repaired, or modified. Damaged or destroyed by accidents or similar events or by any intentional, reckless, or negligent acts or omissions of any party. Warranty Details: Do not attempt to repair or modify the ShotKam Camera yourself. Disassembling the ShotKam Camera will void your warrant. This includes removing the front lens or the rear colorful metal ring that securely keeps the PCB inside the metal tubing. The only removable piece is the rear screw-on cap. ShotKam LLC (“Manufacturer”) warrants to the original end user (“Purchaser”) that for 2 years from delivery date (“Warranty Period”) the ShotKam camera (excluding any third party software) and accessories (“Product”) will be free from defects in materials and workmanship when properly installed and used for its intended purpose and in its intended operating environment. In the event of a defect, return the Product to the Manufacturer, but only after instructed to do so by Manufacturer. Email ShotKam LLC at support@shotkam.com for a Return Authorization Form. Purchaser shall ship and bear the cost of shipping the Product to Manufacturer, and Manufacturer shall bear the cost of shipping the Product back to Purchaser (after the completion of service under this limited warranty). Purchaser’s exclusive remedy and Manufacturer’s entire liability under this warranty will be for Manufacturer at its option to repair or replace the Product or refund purchase price less any rebates. Manufacturer does not warrant against loss of any data (including data stored on Product returned to Manufacturer for service), and assumes no liability for such loss. Manufacturer does not warrant against barrel damage. Purchaser must ensure the bracket's rubber pads are flush against the barrel as this will avoid any marks on the barrel. Do not remove or bend the rubber pads on the mount. Purchaser assumes all liability, and as such releases Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim that may occur resulting from or during use of the Product, whether or not such use is foreseeable by Manufacturer.
Trade-in Program Australia
Step 1: Confirm you are eligible All 1st and 2nd Generation ShotKams are eligible for our trade-in program. To determine your ShotKam model, please refer to What ShotKam model do I have? Step 2: Your trade-in value By trading in your old unit, you would get our new 3rd Generation ShotKam for just A$599 (compared to AUD $949) with free shipping to Australia. All taxes already included. Step 3: Mailing in your old ShotKam To proceed with the trade-in, please print out and complete our Return Authorization Form. Then, mail us the following at your convenience: Your 1st or 2nd Generation ShotKam: camera tube only (NO brackets, hard case, or accessories please) - a piece of bubble wrap/newspaper is enough padding. Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida, USA: ShotKam Trade-in6590 East Rogers CircleBoca Raton, Florida 33487United States+1 561 961 0032 Step 4: Email confirmation After you have sent your old ShotKam in the mail for trade-in, please email us at Support@ShotKam.com with your tracking information so we can confirm once we’ve received it. We will contact you as soon as we process your unit for trade-in. FAQ: Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but gladly accept packages from most countries. Do I need proof of purchase to trade-in? No, you do not need proof of purchase to proceed with our trade-in program. We accept all older units back for upgrades. How long does the trade-in process take? Once we've received your old unit and you've completed your trade-in purchase, we will fulfill your new 3rd Generation ShotKam order within 1 business day. I've changed my mind. Can I get my old unit back? No, all trade-in transactions are final. Once we've received your old unit and completed your upgrade, we cannot send your old unit back to you.
Step 1: How to Get Started With Your ShotKam
In this video, you will learn about the parts of the ShotKam, how to mount it correctly, how to change your settings, and how the ShotKam records. Frequently Asked Questions: 1) How can I ensure that the ShotKam is mounted onto my barrel correctly? You can ensure that the ShotKam is mounted correctly by checking for two things. First, check that the ridges on the bracket pad fit into the grooves in the ShotKam (for a visual, please skip to minute 1:10 of the video above). Secondly, the USB port should be closest to your barrel. This simply means that the USB port (next to the control button on the ShotKam) should be directly underneath your barrel. 2) How often should I take my ShotKam off my barrel? The brackets of the ShotKam have rubber pads on the inside to prevent any barrel damage, but we do suggest taking the camera off regularly for cleaning. A quick wipe with a soft cloth will ensure that no moisture gets trapped in between the ShotKam and your barrel. 3) Does my reticle need to be re-aligned every time I re-mount the ShotKam? If you are using your ShotKam on the same type of shotgun and mounting your ShotKam the same distance back from the muzzle, then you will not need to re-align your reticle. If you use a mixture of types (semi-auto, pump), then the reticle will need to be realigned for each shotgun (and the "gun type" setting will have to be changed accordingly in the ShotKam app). So for instance, if the ShotKam is placed 8 inches back (from the muzzle) on the barrel of a 12 Ga break-action, then you can move it to any other 12 Ga break-action, just place it 8 inches from the muzzle end of that gun as well. 4) What is the difference between "Normal Shooting Mode" and "WiFi Mode"? Which should I use? This is a great question. "Normal Shooting Mode" is what you will use while you are recording videos during your round. One quick click (then let go) of the control button will put your ShotKam into "Normal Shooting Mode". You can confirm by checking the LED lights - you should only see one green LED. In "Normal Shooting Mode", your ShotKam will typically go into "Sleep Mode" after 20 seconds to conserve battery. You will see one slow blinking green LED light when the ShotKam is in Sleep Mode. You can close your action or bump your stock to waken the ShotKam, and the green LED light will go from blinking to solid when it is awakened. "WiFi Mode" will only be used when you are aligning your reticle, changing your settings, or watching your videos on your mobile device (smart phone or tablet). To put the ShotKam into "WiFi Mode", hold the control button down for 3-5 seconds, then let go. You should see one yellow LED light, and one green LED light as well. You are now able to connect to your mobile device. Contact us: Email: support@shotkam.com Phone: (855) 473 - 5227